age gap millennial managers
Management Mastery: Individuals

Big age gaps between managers and direct reports

Many leadership articles discuss how to communicate with and effectively manage the millennials. But what about managing an age gap in the other direction? How should millennial managers supervise someone older - maybe much older? There can be a decades-wide spread between a manager and a direct report. Awkward, uncomfortable, even upsetting? Most of the… Continue reading Big age gaps between managers and direct reports

leave your job
Clean Thinking, Managing Stress, Anxiety, Overwhelm, Personal effectiveness

Making the tough decision to leave your job

How do you really know if you should leave your job? At the root of this question is not salary and benefits and commute and flexibility. If it were really about those things, you could evaluate the trade-offs and make a decision already. But if the question about whether to leave your job is lingering,… Continue reading Making the tough decision to leave your job

how to be assertive
Clean Thinking, Personal effectiveness

Rethinking how to be assertive

How to be assertive is one of those topics that I've always found to be a little funny. Assertive in what way? Assertive according to whom? If you've ever received the constructive criticism or professional feedback to be more assertive or to be less assertive, and you're struggling with this feedback, I've got some great… Continue reading Rethinking how to be assertive

implementation issue
Management Mastery: Teams, Problem Solving

Avoid an implementation issue that ruins a great strategy

Just one critical implementation issue will ruin the most beautiful, perfect strategy. I'd like to talk about those types of implementation issues. In my mind, there are only three: insufficient buy-in from people; failure to achieve brilliant execution; and lack of a pivot when new information points to the strategy being wrong. Even if you… Continue reading Avoid an implementation issue that ruins a great strategy

navigate change
Managing Stress, Anxiety, Overwhelm, Personal effectiveness

Navigating change: how to be visible and protect yourself

UPDATE: Check out this week's Facebook Live on this topic, which does a deep dive with some practical steps not included in this blog post:  https://www.facebook.com/aureliancoach/videos/308451219960456/   The foundation of navigating change in your organization's leadership is managing up. You must align your work and results with the priority initiatives of your (new) leadership. While you… Continue reading Navigating change: how to be visible and protect yourself

customer service
Management Mastery: Clients, Problem Solving

Customer service secrets

The bottom line in any service interaction and engagement is to move forward toward resolution. When you feel stuck in those customer service engagements, when things are really not moving forward (or moving forward productively), maintain the following tricks up your sleeve to gain some traction. (Note: I use the term "customer service" very broadly. Customers… Continue reading Customer service secrets

Aurelian Coaching Model

After employee termination: how to care for the existing team

Working in isolation is very rare these days, so when one of your team members is fired, it can have a negative ripple effect that can seriously impact productivity. So when employee termination affects your team, what should you do? Of course, it's important to get work done - even more so when you're one… Continue reading After employee termination: how to care for the existing team

manager mid-year review
Management Mastery: Individuals

Mid-Year Reviews: Only Two Solutions You Need to Get Back on Track

For many organizations, mid-year reviews on job performance are either underway or soon to be underway. You probably developed goals for 2018 in the latter part of 2017, and it's the perfect time to see how far we've come! ... or how far we haven't come. Every year, a few of my direct reports would… Continue reading Mid-Year Reviews: Only Two Solutions You Need to Get Back on Track

management growth mindset
Management Mastery: Individuals, Management Mastery: Teams, Personal effectiveness

Growth Mindset: The #1 Key to Management Mastery

Companies often set up their management roles as rewards for outstanding individual performance. There is one fundamental problem with this: individual achievement has nothing to do with good management. (See my post on the differences among leadership and management and authority.) But all is not lost! In order to transition well from stellar individual performance to… Continue reading Growth Mindset: The #1 Key to Management Mastery

managing up women in business
Aurelian Coaching Model, Management Mastery: Teams

Managing Up: Address the 3 Biggest Challenges to Mastering this Elusive Skill

When I interviewed a number of mid-career managers about their greatest pain points, one item came up again and again: managing up. You can find a lot of great articles online about managing up, and they're useful for tips and things you can try to do to manage up better. However, I'm interested in exploring… Continue reading Managing Up: Address the 3 Biggest Challenges to Mastering this Elusive Skill