networking challenge
Career Management, Leadership Development

The 12 Days of Networking! Sign up for a great networking challenge.

I love the holidays - and I love helping people get over their discomfort around networking. So this season, I will combine my two loves for a fantastic networking challenge! If you are interested in participating, sign up for the Aurelian Skill Masters group at the top bar by entering your name and email, and… Continue reading The 12 Days of Networking! Sign up for a great networking challenge.

customer service
Management Mastery: Clients, Problem Solving

Customer service secrets

The bottom line in any service interaction and engagement is to move forward toward resolution. When you feel stuck in those customer service engagements, when things are really not moving forward (or moving forward productively), maintain the following tricks up your sleeve to gain some traction. (Note: I use the term "customer service" very broadly. Customers… Continue reading Customer service secrets

networking
Personal effectiveness

Networking: The 4 Things You’re Probably Not Doing But Should Be

Networking warm or hot can be easy. Networking cold - especially if you're more introverted and don't have a lot of practice under your belt - can be extremely intimidating. When I was starting, the idea of just showing up somewhere and chatting people up was awkward and confusing. But I've learned a few things… Continue reading Networking: The 4 Things You’re Probably Not Doing But Should Be

Problem Solving

Business case method: a simplified model for interviewing

Many interview processes these days involve on-the-spot business case analysis. Companies do this to assess a candidate's thought process, and whether the candidate follows any particular methodology in their analysis. There are many methodologies out there, and I've created a simplified model for my clients specifically to employ during the interview process if they have… Continue reading Business case method: a simplified model for interviewing

woman business critical thinking
Clean Thinking, Management Mastery: Teams, Personal effectiveness

New perspective in critical thinking

https://youtu.be/meAGOgBHL5w This week, we are reviewing the 3-2-1 Model for Critical Thinking. I walk you through it in the video above. In the Analysis step, we ask two questions: (1) How we decide to interpret the information we receive, and (2) What principles, whether from different perspectives, viewpoints or assumptions, we are applying. Let me make… Continue reading New perspective in critical thinking