The bottom line in any service interaction and engagement is to move forward toward resolution. When you feel stuck in those customer service engagements, when things are really not moving forward (or moving forward productively), maintain the following tricks up your sleeve to gain some traction. (Note: I use the term "customer service" very broadly. Customers… Continue reading Customer service secrets
If you want to learn how to be proactive at work, step outside the existing rules of engagement.
Here is what we should ask ourselves to figure out how to be proactive.